CELLULAR SENTRY FAQ's |
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- What type of cellular plan is preferred for the Cellular Sentry units? Non-restricted Public Static IP with MTN and SMS active
- Does cellular sentry offer such a plan? We suggest that agencies use their own cellular accounts, but as a Verizon, AT&T and T-Mobile partner, can help with a plan if needed
- What is the actual weight of the Dark Knight? 50lbs in it Pelican travel case
- What is the actual weight of the Hobbit? 10lbs, 15lbs in travel case
- What power options can be used for cellular sentry units? on grid 120v-240v AC, pure battery, (see the Steed product), and Solar
- What voltage and wattage does the Dark Knight work on? 110-240vAC and 12vDC ~50watts
- What voltage and wattage does the Hobbit work on? 110-240vAC and 12vDC ~23watts
- What does the web control do for the Dark Knight? It is setup to alert the user of a power outage, bad battery, and high temperature; in addition, it controls the units’ fans, and allows a reboot of both Camera and PC in case of freeze ups
- What is the cellular sentry enclosure made out of? Our enclosures are made out of a poly fiber resin material, are UL rated, and Nema 3RX rated for the final product.
- What is Nema 3RX? NEMA 3RX enclosures are designed with the same corrosion resistance as NEMA 4X, but since they are not required to be dust tight, louvers and other ventilation options can be added.
- What is the warranty of the various models? Dark Knight comes with a 2 year parts warranty with overnight PC replacement, and a 1 year battery warranty. Hobbit comes with a 1 year full warranty.
- What VMS does Dark Knight come with? We offer and can support, Milestone, and Genetec, in addition to customizing any VMS and configuration request a client has
- What type of Support does cellular sentry come with? Lifetime hardware troubleshooting support, 30 days VMS setup & support, lifetime sales support.
- What type of organization schema could be used to keep track on multiple units at once? The modems provide a cloud platform that is free for the first two years, and the web controls can integrate into any network SNMP with its own MIBs
- What exactly comes with a Dark Knight package? Pelican case for transport and/or shipping, two AC cables, pole mount straps, lag bolts, Plexiglas cleaner, padlock, two reboot key fobs, and out of the case ready to install on pole or wall, record and operate self contained video network with internet access.
- How many windows are in the cellular sentry units? The Dark Knight comes standard with 2 windows, but can be customized with more; the Hobbit comes standard with 3 windows.
- What are the windows made of? Plexiglas which increases the sharpness of the image, helps not to conceal its contents, and also protects the lens from UV damage.
- What advantages are there by using a cellular sentry as opposed to a competitors unit? Our units have everything needed to run an entire investigation inside one box. Server, Cellular gateway, LAN router, Camera, and a web control, that controls fans, monitors system, and alerts upon high heat and power outages. With no VPN needed, this allows for sharing of access with external agencies like the FBI, if needed.
- What are the standard settings of a web control? Fans auto start at 113f and auto off at 80f, AC and Battery power monitoring view, and alerts for power, battery and heat buildup. (Client needs to provide a static IP and an email distribution list address for alerts to function)
- What features do Dark Knight “Modems” come with? Features include, free 1 year modem portal, Single or Dual modem capability, VPN capability, lifetime free firmware updates, persistent connection uptime, WIFI and GPS
- What features do Hobbit Modems come with? Features include, VPN capability, persistent connection uptime, with optional WIFI and GPS
- How can the cellular sentry units be implemented and/or mounted? The enclosures themselves can be pole mounted, and wall mounted; and since all components are mounted on a single patented “internal” framework, they can be taken out of their enclosures and placed into any customized covert solution
- Can the units come camouflaged or with perforated 3M windows designed? We do not offer 3M stickers for windows nor camouflage, but instead defer these services to our partners.
- What PC options are offered for Dark Knight Units? Intel only, i5 and i7, with 16Gb ram, main drive 512 SSD, WIN11 Pro, and one archiving drive with size options; 2TB, 4TB, 8TB and 15.3TB
- Are the units NDAA and TSA Compliant? YES